Frequently Asked Questions:

When does my credit card get charged?

How much is shipping?

Do you have a store?

How do I pay by check?

What about assembly?

How will my furniture ship?

Can I get an inside delivery?

What is White Glove Delivery?

Can you ship to APO / FPO addresses?

What Is Your Warranty/Guarantee Policy?

Who Handles Customer Service?

What if My Shipment Arrives Damaged?

What is the Cancellation Policy?

What is the Return Policy?

Refusing Deliver?
How do I track my order?

When does my credit card get charged?

Your credit card will be charged 24-72 hours after
you place your order.  We require pre-payment on
all orders to protect ourselves from fraudulent
orders.

How much is shipping?

Our shipping prices vary. Most items that are “Free Shipping” indicate so in the item description. “Free Shipping” is available to the Continental United States only. Professional white glove delivery and installation can be arranged for an additional charge. Any shipping or delivery charges incurred by Workplace Solutions L.L.C. that are not pre-ordered will be billed directly to the customer.

Products ship via ground with either common carrier, UPS or FedEx Ground. If you require a phone call prior to delivery please advise us when you place your order or prior to delivery. If delivery is attempted by a common carrier on oversized items and no one is available to recieve product, additional charges will be applied to your credit card or billed directly to you each time an attempt to deliver is made.

Do you have a store?

We have a 20,000 sq. ft warehouse based in
Anaheim, California. 

How do I pay by check?

To pay by check, please add all of your items you
 want to purchase into our online shopping cart. 
Continue by adding your name and shipping
information to reflect the shipping charges. 
Simply print out the web page with this information
 and mail to us at 1040 N. Kraemer Place,
Anaheim, California  92806.  Be sure your check
total reflects the shipping charges and the
address you want the shipment to go to.

What about assembly?

Much of our furniture is assembled, and some of it
is quick and easy to assemble. If you need a
service to assemble your furniture, we suggest
you call us at (877) 977-1787 to arrange for the
White Glove delivery service.

How will my furniture ship?

UPS Deliveries

When possible, your package will ship via UPS.

Truck Deliveries

Truck deliveries are performed by a trucking
company contracted by our suppliers. This service
 is called "e;Tailgate Delivery"e;; the driver will move
the items to the back of the truck.  You will need
someone at this time to help move the furniture
into your building or residence.

If you ordered a heavy/bulky item, make sure
you have someone who can help with this.

Deliveries are to ground floors only. A signature is
 required at the time of delivery. Inside delivery
can be arranged, please call for us for details.

Can I get an inside delivery?

Yes, for an additional fee we can arrange an
inside delivery.  Please call us at (877) 977-1787
for more details.  Please also see White Glove
Delivery below.

What is White Glove Delivery?

White Glove Delivery provides in-home delivery
and light assembly of most furniture and related
items as well as removal of all packaging
materials. Not all items ship White Glove.Please
 call us at (877) 977-1787 for more details. Upon
any delivery please inspect the item(s). You will
be required to sign a Proof of Delivery receipt.
Please note any damage on this receipt or, if
refusing a delivery due to damage please note
refused due to damage on the receipt

Please inspect the merchandise thoroughly
prior to the delivery agent's departure.

The delivery company will exercise due care at all
 times while on the property or in the residence of
the member, leaving no debris or packaging
materials behind.

Extraordinary delivery conditions may require an
additional fee to be paid.
Delivery is not available to Alaska or Hawaii.

Can you ship to APO / FPO addresses?

Sorry we cannot ship to APO / FPO addresses. 
You may want to ship to a friend or relative who
can then forward your shipment.

What Is Your Warranty/Guarantee Policy?

All of our products are covered under the
manufacturer?s warranty.  Please contact us
should you need help with warranty issues of
products you have purchased through our
company.

Who Handles Customer Service?

Please contact us for service on your furniture and
 we will do everything we can to help.  The
manufacturer usually handles parts and
replacements for your furniture.  You will receive
 literature with your furniture that will direct you on
who to call for parts and replacements.

What if My Shipment Arrives Damaged?

Should you receive your furniture and it is even
slightly damaged, please note, Package
damaged when you sign for delivery.  Please
contact us as soon as possible.  You may refuse
 delivery of the package if it looks significantly
damaged.  The package will then be returned to
us and we will send you a new one.  Please
contact us immediately so we can expect the
returned shipment. 

If you have accepted the package and then find
the package is damaged, please contact us
immediately and we will take the quickest way to
improve the situation.  All returned packages will
need to be in the original packaging.  Should you
not return the damaged item this will cause us to
charge your credit card for the non returned item. 

What is the Return Policy?

Please contact us should you need to return a
product purchased.  Please also provide us with
your name and order number of what product you
are returning.  You will be responsible for the
round trip freight if the furniture has already been
shipped/produced.  There will be a 40%
stocking fee. 
All returns must be in their original packaging. 
There are no returns on assembled merchandise.
 You have 7 days to return an item from the
date of delivery.  You will be refunded once the
manufacturer receives the returned item. 

Refusing Delivery?

Once an order has shipped, it cannot be
cancelled.   If you have tried to cancel the order
but the order has already shipped and you refuse
the delivery we will handle this as a return and it
will fall under our return policy.  Should you
receive the product and you decide longer what
you want so you refuse delivery we will handle
this also as a return and it will fall under our return
policy.

How do I track my order?

Check the Order Status area after signing into "e;My
Account"e;. We will do everything possible to keep
the tracking information up to date and correct. In
the event you need additional order tracking info,
please contact us directly.